Hmmm, In my opinion NO!<\/p>\n
Let me explain. I am waiting for a parcel to arrive containing some items that I have brought from an Australian Company via EBay. I am supplied a tracking number with the goods to be delivered within 6 working days.
\nOn day six I decide to use the tracking to see how the delivery is going. Great it\u2019s scheduled for delivery today, so I decide to stay home all day to wait for it. The day slowly passes and it reaches 3.00pm. Right that seems odd, so I check the front door and the letterbox, nothing. Back inside I go.
\nI go to Australia Post\u2019s tracking web site enter the tracking number again only to find that the parcel is waiting at the local Australia Post Post Office. The driver claims that at 12.24pm on the 24th of May he\/she attempted delivery.<\/p>\n
Attempted delivery – redirected to Post Office We couldn’t deliver this item because there was no one to accept it or there wasn’t a suitable place to leave it. We left a missed delivery card at the address explaining where and when the item can be collected.<\/em><\/span>
\n 12:24 pm Tue 24 May<\/em><\/span><\/p><\/blockquote>\nRight, Bullshite. If this was the case I would have heard something. Now like many people today I have security cameras that monitor my driveway and front door. So it\u2019s a simple case of checking the footage and of course there was NO attempt to deliver the parcel.
\nBy the time this is all done it is too late in the day to pick up the item, I will just have to do it tomorrow.<\/p>\nWednesday, 25th May,\u00a0 2016.<\/p>\n
Off to the Post Office I go. When I am there I mention to the guy at the counter about the delivery and basically his response was \u201cWe have nothing to do with deliveries call this number 131 318\u201d. Right thanks for your help (or is that lack of help?).<\/p>\n
Get home and call the 131 318 number. Well the phone call was answered almost straight away, that\u2019s a good start. So I explain to the guy on the phone about what happened.<\/p>\n
This how it roughly went to the best of my memory, although I could ask Australia Post for a transcript as the phone was recorded to help with their training and to improve their service.<\/p>\n
Me: \u201cHi\u201d<\/em>
\n Aust Post: \u201cHello, How may I help you\u201d<\/em>
\n Me: \u201cI have this issue with my parcel not being delivered and I have poof as I have security cameras\u201d<\/em>
\n Aust Post: \u201cSometimes our drivers make mistakes and you say you have proof with you security cameras?\u201d<\/em>
\n Me: \u201cYes I have proof\u201d<\/em>
\n Aust Post: \u201cOkay we will contact the distribution centre and get them to tell the driver off and make sure that it doesn\u2019t happen to you again, and you say you have proof with your security cameras\u201d<\/em>
\n Me: \u201cYes I have proof. This wasn\u2019t a mistake though, it was intentional \u201c<\/em>
\n Aust Post: \u201cDrivers do make mistakes, has this happened to you before?\u201d<\/em>
\n Me: \u201cIt\u2019s not a mistake, I don\u2019t get a lot of parcels through Australia Post, but I recall it happened once before a year or so back\u201d<\/em>
\n Aust Post: \u201cOkay we won\u2019t worry about that then, and you have security cameras\u201d<\/em>
\n Me: \u201cYes!!, Do I get compensation for my costs in fuel and time collecting the parcel from the post office, considering the parcel should have delivered to me at home?\u201d<\/em>
\n Aust Post: \u201cNo, as you have security cameras will we make sure it doesn\u2019t happen to you again, Bye\u201d<\/em>
\n Me: \u201cGoodbye\u201d<\/em><\/p><\/blockquote>\nHow do I interpret the phone conversation?<\/span>
\n 1. Australia Post wasn\u2019t really interested in me as a customer.<\/span>
\n 2. Australia Post was interested in the fact I have security cameras and can prove that no driver had called in to deliver anything.<\/span>
\n 3. Australia Post will not compensate me for having to do what they have been paid to do and didn\u2019t (postage on the parcel has been paid for delivery to my address)<\/span>
\n4. Australia Post gave me lip service by calling intentionally not delivering the parcel a mistake \u2013 which it\u2019s not; it is intentional.<\/span>
\n 5. Australia Post are only going to make sure it doesn\u2019t happen to ME again because I can prove their driver didn\u2019t attempt delivery as claimed (where does this leave customers who can’t prove that Australia Post did not attempt to deliver their parcel).<\/span><\/p>\nSince this event I have done some research on the internet and found out some interesting things.
\nAccording to some web sites\/forums Drivers are paid a set amount regardless of the amount of parcels they deliver. Drivers may miss deliveries to make up time or to save on costs (such as fuel etc). It also seems that my experience with this delivery at least and my post research, that it seems to be a increasing trend with Australia Post these days.<\/p>\nStill I have another delivery expected in the next couple of days via Australia Post so I will see if Australia Post does do what they have been paid to do.<\/p>\n
Want to comment about this post then email me: blogcomments<\/strong>\u00a0 at the website address: ourtraveldiaries.info
\n<\/span><\/p>\n\nAt 12.20 pm I get a text from Australia Post
\nYou have an item to collect at LPO. ID is required. Collect within 5 business days. Fees may apply from 1 August.<\/span><\/em>
\nI was surprised as I again was at home and a check of the security cameras shows that the driver has not made any attempt to come to the door to deliver the parcel. Okay, I phone the Australia Post 131318 customer service number and get \u201cJay\u201d on the phone. (do they give their real names?)
\nAust Post: \u201cHello this is Jay, How I may help\u201d<\/span><\/em>
\n Me: \u201cHi Jay, I just got the email from Australia Post that my parcel is at the Local Post Office for me to pick up, but the driver has not make any attempt to deliver the parcel\u201d<\/span><\/em>
\n Aust Post: \u201cYes our drivers do make mistakes from time to time.\u201d<\/span><\/em>
\n Me: \u201cThis just happen to me a week ago\u201d<\/span><\/em>
\n Aust Post: \u201cOkay, We will contact the distribution centre and have a chat to the driver once we work out who the driver is\u201d<\/span><\/em>
\n Me: \u201cI thought only one driver would deliver to a particular area\u201d<\/span><\/em>
\n Aust Post: \u201cNo there are multiply drivers that will deliver\u201d<\/span><\/em>
\n Me: \u201cAs you have not attempted to delivery please deliver the parcel tomorrow\u201d<\/span><\/em>
\n Aust Post: \u201cAs we are different departments, I can only request that they redeliver\u201d<\/span><\/em>
\n Me: \u201c That\u2019s not very good Australia Post has not attempted delivery twice on within a week\u201d<\/span><\/em>
\n Aust Post: \u201cI will contact the distribution centre and arrange delivery, please hold while I do that\u201d<\/span><\/em>
\n About 5 mins later.<\/span><\/em>
\n Aust Post: \u201cThat has all been arranged\u201d<\/span><\/em>
\n Me: \u201cThanks and it will be delivered tomorrow\u201d<\/span><\/em>
\n Aust Post: \u201cYes\u201d<\/span><\/em>
\n Me: \u201cThanks\u201d<\/span><\/em>
\n Aust Post: \u201cThank You for calling Australia Post\u201d<\/span><\/em><\/p>\nI will wait and see what happens tomorrow???.<\/h4>\n
Want to comment about this post then email me: blogcomments<\/strong> at the website address: ourtraveldiaries.info
\n<\/span><\/p>\n\nAfter waiting all day I phone Australia Posts 131318 customer service and ask where my parcel was.
\nAust Post: \u201cHello this Tracey , How I may help\u201d<\/span>
\n Me: \u201cHi Tracey, just wondered whats happened to my parcel\u201d<\/span>
\n Australia Post: \u201cCould I have your tracking number please\u201d<\/span>
\nI give the tracking number.
\nAustralia Post: \u201cCan I confirm your details, Name Address, Mobile Number\u201d<\/span>
\nI give these details and can\u2019t figure out why she needs my mobile number as I have not given this number to Australia Post. Of course they have logged my number from previous phone calls and all she needs to do is look at her screen to see the number I have called on is the same as the last time(s).<\/span>
\n Australia Post: \u201cThat parcel is at your local Post office for you to collect\u201d<\/span>
\n Me: \u201cI spoke to Jay yesterday and he assured me it would be delivered today\u201d<\/span>
\n Australia Post: \u201cOur Agents can\u2019t do that. They can only request redelivery, He has not followed correct procedure.\u201d<\/span>
\n Me: \u201cOkay, please deliver it tomorrow.\u201d<\/span>
\n Australia Post: \u201cI can only request It be redelivered\u201d<\/span>
\n Me: \u201cCan you assure me the parcel will be redelivered tomorrow\u201d<\/span>
\n Australia Post: \u201cNo\u201d<\/span>
\nAt this point I am totally frustrated and say:
\nMe: \u201cI seem to be getting nowhere, I may as well go pickup the parcel myself and do Australia Posts job for them, Cancel the delivery that\u2019s what I am going to do.<\/span>
\n Australia Post: \u201cOkay, Thank you for calling Australia Post, I am glad that I have been able to help you.\u201d<\/span>
\nI will go to the Local Post office tomorrow to finally get my parcel.<\/p>\nWant to comment about this post then email me: blogcomments<\/strong> at the website address: ourtraveldiaries.info
\n<\/span><\/p>\nViews: 1019<\/p>","protected":false},"excerpt":{"rendered":"
Hmmm, In my opinion NO! Let me explain. I am waiting for a parcel to arrive containing some items that I have brought from an Australian Company via EBay. I am supplied a tracking number with the goods to be delivered within 6 working days. On day six I decide to use the tracking to […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[31,37,180,206],"class_list":["post-2448","page","type-page","status-publish","hentry","tag-31","tag-australia","tag-not-delivered","tag-post"],"yoast_head":"
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